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My username is correct, but I still can't login?

If you have registered on Biggerplate but can't access the site using your username and password, there are a few possible issues, and some easy solutions, so don't panic! Here are a couple of questions to help you figure out what to do next:

Did you receive, and click, an 'activation' email from Biggerplate when you registered?

When you join Biggerplate, we send you a short email containing a link that you need to click in order to prove you are a real person, and activate your account with us. If you don't remember receiving this message, then this is probably the cause of your problems. Sometimes these don't arrive because there's a typing error in the email address, and sometimes they just get blocked for unknown reasons! Be sure to check your email junk/spam folders, but if you still can't find anything, just contact us with your username and a short message, and we'll take a look immediately.

Have you requested a password reset?

If you received the activation email, and successfully activated your account, then any login issues probably relate to your password. With all the sites we sign up to these days, and all the passwords we need to remember, it's no surprise that people often forget which password they used, or in other cases, type a small error in their password when they originally register!
In either case, the best thing to do is request a password reset, which you can do from this password reset page.
If you reset your password, and still have issues logging in, just contact us and we'll take a closer look for you.

Please note: we cannot email you your password

As a security measure to protect your details, Biggerplate cannot send you your password in an email, as this is not very secure! The best approach is always to use the password reset system described above.

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Liam is the founder of, and tries (with varying success) to write about key projects and progress at Biggerplate, as well as the wider world of mind mapping and our place within it.
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