Search Result

Where is the image pack I purchased?

If you have purchased some of our great Image Packs for your mind maps, but can't find the packs you've purchased, there's a couple of things to do:

Check the 'downloads' area within your web browser

Within most browsers, once the payment transaction is complete the image pack files will automatically download within your web browser (Chrome, Internet Explorer, Safari, Firefox, etc) and be visible in the downloads area. Sometimes this may not be very obvious, especially if you're on super fast internet, and the download happens very quick! Take a moment to check the downloads area within your browser, and (hopefully) you'll see our image pack file(s) in this area, ready for you to use.

Check the 'Downloads' or 'Temporary Files' folders on your computer

If you can't see the image pack in your browser, try looking for the 'downloads' or 'temporary files' on your computer, which is where the downloads from your web browser will generally be stored.

Still can't find your image pack? Get in touch!

If you still can't find the file, don't worry. Just contact us direct and we can send the image pack over to right away!

Author image
Liam is the founder of, and tries (with varying success) to write about key projects and progress at Biggerplate, as well as the wider world of mind mapping and our place within it.
London, UK Website